Safety of Client Funds

Financial guarantees against technical faults

It is not a secret that Forex brokers often encounter technical faults, which were caused by many factors. Considering that Forex itself is quite a complex market to get a stable income, the possibility of losses associated with technical risks is unacceptable to the trader.

ForexChief is one of few companies that gives their clients guarantees regarding the safety of funds in case of technical faults at trading servers. In this regard, it does not matter if that is a failure in the communication channels of the data center where trading server is located or technical problems on the counterparty's side, or any other problems. Each case is considered individually, however, the company, acting in accordance with the general rule, does not shift responsibility to its technological providers or liquidity providers, and acts as the entity solely liable to the client.

Ultimately, ForexChief tends to defend the trader from all negative factors that can affect his/her trade. However, despite exceptional attention given to the software and technical equipment, the Company can't guarantee the absence of technical failures at its trading servers or on the counterparty's side due to the very nature of informational technologies, but it can guarantee each client who suffers losses because of such failures, a compensation adequate to his/her losses.

Segregation of client's funds

ForexChief uses the generally accepted mechanism of dividing client's and its own funds on bank accounts. The use of this model is not only the obligatory requirement set by financial regulators but is also an integral instrument for protection of investors from broker's insolvency.

The Company, under no circumstances, can use clients' funds kept at special bank accounts for its operating activities. Moreover, in order to support unconditional solvency, ForexChief does not transfer clients' funds to liquidity providers' accounts, and uses its own funds to carry out counterparties' margin requirements, when placing clients' orders to the market.

Besides that, the Company does not keep clients' funds deposited by means of digital currencies in the wallets of payment systems. In order to ensure safety, funds deposited in such a way are transferred to segregated bank accounts, which allows to avoid their loss in case of electronic payment system bankruptcy.