Helpdesk Representative (Chinese Speaker)

Department:
Customer Support
Reports to:
Head of Customer Support
Location(s):
China
Description

ForexChief Ltd. is an international online broker licensed by the Vanuatu Financial Services Commission as a Dealer in Securities (Principal’s License). The basic concept of the project is creation of a unique platform for online trading in currency contracts and precious metals on conditions of Margin Trading. The company provides services to a wide range of different customer types including retail, business to business, institutional investors, portfolio management, introducers and affiliates. We offer a vast amount of trading instruments, platforms and accounts, tailored to the individual needs of our clients.

Requirements
  • Knowledge of English and Chinese languages
  • Excellent spoken and written communication skills required
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage
  • Previous experience in similar position will be considered an advantage
  • Shift work as and when required
Responsibilities & Duties

The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with ForexChief.

    • Assisting clients worldwide through a live support
    • Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
    • Impeccable telephone etiquette and management
    • Handling of Back office queries
    • Supporting clients with technical and troubleshooting issues
    • Dealing with complaints of a varying nature promptly and effectively
    • Providing support and troubleshooting on Meta Trader platforms
    • Liaising with all departments to resolve issues
    • Liaising with the compliance officer regarding complaints and approval of accounts
    • Providing all relevant information to clients regarding documents and materials for becoming a client
    Benefits
    • Competitive remuneration package
    • Remote work
    • Paid vacation days
    • Unique opportunity for career and self-development

    To apply to this position please send your CV to careers@forexchief.com, stating the role you are applying for in the email. All applications will be treated confidentially.

    Apply for this position
    Send your CV and Cover Letter to ForexChief HR department